HOW
DO I... CHANGE
MY DETAILS ?
Please let us know your new address
as soon as you move so that we can keep our records up to date. This is very important,
particularly as you may need a home visit some time in the future. If you move
outside the practice area it will be necessary for you to register with a practice
that covers that locality.
HOW
DO I... MAKE
AN APPOINTMENT ?
You can, by choice, consult any of
the Doctors, provided there is an appointment available. You can make an appointment
by calling in at reception or telephoning the surgery on 01925 756969. In some
cases you may be asked for some information; this is so that we can ensure that
you are offered an appointment with the most appropriate person to deal with your
condition. Urgent cases will be seen the same day. If you are unable to keep
your appointment, please let us know so that we can offer the appointment to another
patient.
HOW
DO I... OBTAIN
A HOME VISIT ?
If you require a home visit please
try to telephone before 10.30am. It would be helpful if you are able to give the
receptionist some idea of the nature and degree of urgency of your call.
HOW
DO I... OBTAIN
TEST RESULTS ?
Specimens for the hospital laboratory
are collected daily at 11.00am and results are usually back within a few days.
In order to ensure confidentiality we ask you to telephone personally for your results after 12 noon.
HOW
DO I... MAKE
A COMPLAINT ?
If you are unhappy with any aspect
of your care or the services provided by this practice, we would welcome your
discussion, initially with the doctor concerned. Alternatively, please contact
Mrs Mary Rosser either by telephone or in writing so that any problems can be
investigated as soon as possible.
HOW
DO I... OBTAIN
A REPEAT PRESCRIPTION ?
These can be obtained by ticking
the items required on the printed list given with your last prescription. Your
repeat prescription will normally be ready within 48 hours. More urgent requests
will be accommodated.
HOW
DO I...
REGISTER TO THE PRACTICE?
To register with the surgery please call at reception bringing your medical card if available. To register you must reside within the practice area. All new patients will be offered an appointment for a health check with the practice nurse in order for us to complete the registration process. |